Technical Service Delivery Analyst, Bilingual English & Spanish

Company: Western Union
Location: Denver
Posted on: March 4, 2025

Job Description:

Technical Service Delivery Analyst, Bilingual English & Spanish - Denver, CO
Does playing a vital role in business growth sound exciting to you? Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Technical Service Delivery Analyst (Americas).

Western Union powers your pursuit
In this role you will work as a member of the Retail Product team with a focus on building and expanding Western Union money remittance services across the Americas, with a wider impact globally.

Role Responsibilities

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• Manage technical service delivery for the Americas (Canda, US, LACA)
  
• Responsible for the implementation of a service delivery model supporting assigned platforms throughout the Americas
  
• Work with Regional Business, Operations and Product Leaders at all levels, for governance and execution of the retail product roadmap for key initiatives and partners.
  
• Interface and collaborate with other teams within Western Union including engineers, product, operations and business in geographically distributed centers to create high-quality, intuitive customer experiences that deliver a best-in-class retail experience. Directly responsible for technical pre-sales, through to delivery of solution for strategic agents.
  
• Strong emphasis on customer journey, product quality, performance tuning, troubleshooting, and continuous development
  
• Work with regional legal and compliance stakeholders to understand local regulatory requirements to ensure Western Union remain compliant from a technical perspective.
  
• Partner with regional go-to-market teams to define and drive product go-to-market strategy for new partnerships, products or enhancements.
  
• Own and prioritize a roadmap to balance both exploring new agent partnerships, product enhancements and existing agent revenue growth opportunities
  
  Role Requirements
  
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  • English and Spanish language skills are essential.
    
  • Proven ability to communicate effectively at any level, whether written or orally.
    
  • 2-4 years of experience in technology.
    
  • 2-4 years of planning, organizational structure, along with experience partnering with the technology and business managers to ensure needs are implemented efficiently.
    
  • Experience in a financial services/payments /Banking verticals will be highly preferred, candidates with other relevant experience will be considered.
    
  • You have a proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.
    
  • You have experience doing software integrations, technical presales or technical project/product management at large scale and multiple countries.
    
  • You are technically savvy and have the ability to interpret API specifications to develop intuitive front-end experiences.
    
  • Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.
    
  • You possess strong analytical skills and experience using data to drive decision-making and you use your excellent communication and presentation skills to effectively communicate complex ideas to technical and non- technical stakeholders.
    
  • Organizational and project management skills with ability to break large tasks into smaller tasks that can be monitored and tracked.
    
  • Team player with ability to prioritize workload in line with tight deadlines and under pressure.
    
    
    
    We make financial services accessible to humans everywhere.Join us for what's next.
    Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
    
    Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at
    
    Salary
    The on-target earnings range is $90,200 - $119,900 per year, which includes a base salary and short-termincentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
    
    Benefits
    You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
    Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
    
    Your United States - Specific Benefits Include
    
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    • FlexibleTime off
      
    • Medical, Dental and Life Insurance
      
    • Student Loan Repayment Program
      
    • Tuition Assistance Program
      
    • Parental Leave
      
      
      Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
      
      Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
      
      For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on thisinitialapplication that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials yousubmitduring the application process. You will not be penalized for redacting or removing this information.
      
      We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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      Estimated Job Posting End Date:
      03-28-2025
      This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
      
      
      

Keywords: Western Union, Denver , Technical Service Delivery Analyst, Bilingual English & Spanish, IT / Software / Systems , Denver, Colorado