Senior Software Engineer

Company: Dish
Location: Englewood
Posted on: March 5, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

We're looking for a Senior AWS Connect Developer with a strong background in AWS Connect services and architecture. Your role will involve designing, implementing, and maintaining complex AWS Connect solutions to enhance customer experiences. Your expertise in AWS Connect, Lambda development, AWS API Gateway, and API integrations will be instrumental in creating scalable, customizable, and integrated contact center solutions for modern business needs. As a Senior AWS Connect Developer, you will play a crucial role in driving the development and optimization of our AWS Connect platform and custom CCP to deliver exceptional customer and agent experiences.

Key Responsibilities:

• Design and implement AWS Connect contact flows, IVRs, and integrations.
• Configure AWS Connect instances, queues, and custom attributes for optimized workflows.
• Develop Lambda functions (C#/JavaScript) for call routing, backend operations, and integrations.
• Integrate AWS Connect with DynamoDB, S3, Lex, and other AWS services.
• Manage API Gateway for secure, scalable API interactions.
• Monitor performance, optimize workflows, and ensure compliance with AWS best practices.
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
  • 5+ years of working experience with Call flows, IVRs and Integrations
    
    Skills and Qualifications:
    
    • Proficient in AWS services (Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch).
    • Strong understanding of contact center operations, IVR systems, and call routing.
    • Experience with Python, JavaScript, or Java for backend development.
    • Skilled in RESTful APIs, web services, and microservices architecture.
    • Strong problem-solving, communication, and stakeholder collaboration.
    • AWS certification and experience with CI/CD & DevOps are a plus.
      
      Visa sponsorship not available for this role
      
      Salary Ranges
      
      Compensation: $96,250.00/Year - $137,500.00/Year
      Benefits
      
      We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
      
      The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
      
      Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
      
      The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Denver , Senior Software Engineer, IT / Software / Systems , Englewood, Colorado