Senior Program Manager - Customer Experience Operations

Company: Dish
Location: Englewood
Posted on: April 3, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

Customer Experience Operations (CXO) is looking for a Program Manager to collaborate and work cross-functionally with Retail Wireless, Product, IT, and other operations teams to lead numerous CXO teams through the delivery of initiatives. The program manager must be self-motivated, curious, independent, detail-oriented, and driven to carry out the following primary responsibilities.

Key Responsibilities:

• Lead cross-functional project teams to manage assigned initiatives and drive projects to timely, high-quality implementations
• Partner with business areas and technology teams on initiatives to align project outcomes with strategic priorities and direction
• Commit to understanding and meeting sponsor's needs, communicate status, and escalate issues on an as-needed basis
• Regularly communicate project status to internal stakeholders, with efficient analysis of issues and potential direction
• Identify and assign clear ownership of tasks to cross-functional team members and drive the timely execution of each task
• Lead in the development of processes and tools to monitor and improve the delivery efficiency, cadence, and impact of projects
• Coordinate the work of contractors, sub-contractors, and vendors as required
• Exercise superb initiative to track, manage, and continuously drive problems to quick resolution
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • Bachelor's Degree in Business, Communications, Project Management, or BS in a related technical field, or equivalent amount of education and experience. PMP, CSM, and/or CAPM certifications are a plus
  • 5+ years of experience in project, program, and portfolio management with a proven track record of successfully leading teams and collaborating cross-functionally with Retail Wireless, Product, IT, and other operations teams to ensure effective delivery of initiatives
  • Experience in the wireless industry is strongly preferred
    
    Skills and Qualifications:
    
    • Exceptional organizational skills, with the ability to prioritize effectively in a fast-paced and highly dynamic environment
    • A demonstrated ability to work collaboratively, think strategically, solve complex problems, and influence others to meet goals
    • Ability to effectively communicate (both in writing and verbally) cross-functionally with IT, business, management, and executive leadership is required
    • Proficient in project management tools and a working knowledge of various project management methodologies
    • Strong competency using G Suite tools desired
    • Experience/familiarity using HIVE, Jira, and ServiceNow is a plus
      
      Visa sponsorship not available for this role.
      
      Salary Ranges
      
      Compensation: $83,950.00/Year - $119,900.00/Year
      Benefits
      
      We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
      
      The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
      
      Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
      
      The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Denver , Senior Program Manager - Customer Experience Operations, Executive , Englewood, Colorado