IT Manager III, Incident Management

Company: Dish
Location: Englewood
Posted on: March 4, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

Key Responsibilities:

• Establish protocols for identifying incidents, drive troubleshooting bridge calls, and diagnose incident impact while working with fix agents to determine the best course of action.
• Ensure accurate enterprise-wide communication, provide executive status updates, and validate fixes with field teams.
• Investigate root causes, implement corrective measures, document actions taken, and contribute to the Known Error Database.
• Assemble resources efficiently, prioritize incidents based on urgency, and continuously improve incident handling techniques.
• Oversee daily IT operations, implement policies, manage staff, ensure system security, and stay current on technology trends.
• Work with support, security, and service provider teams while reporting to IT executives and C-level management.
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • Degree in Computer Science, Information systems, Information Technology or a related area of study plus 4+ years of experience, or 8 years of related experience
    
    Skills and Qualifications:
    
    • General Knowledge of IT systems
    • Knowledge of firewalls, networking protocols, application and database monitoring, and IT Security protocols
    • Effective in High pressure situations
    • Ability to work in an on-call environment
    • Preferred experience communicating with C-level executives at a major corporation
    • Preferred experience managing people
      Salary Ranges
      
      Compensation: $83,950.00/Year - $110,000.00/Year
      Benefits
      
      We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
      
      The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
      
      Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
      
      The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Denver , IT Manager III, Incident Management, Executive , Englewood, Colorado