Strategy Analyst - Customer Retention

Company: Dish
Location: Englewood
Posted on: March 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our marketing and advertising teams bring a unique blend of skills to tell the DISH TV and Sling TV story. Whether coordinating high-level messaging for the C-suite, interacting with journalists to drive breaking news or launching a campaign around our latest innovation, our teams lend their voice to the future of communication.

Job Duties and Responsibilities

Join our team as a Data Analyst focusing on Loyalty for Video Services, where you'll play a vital role in shaping the future of customer experience for our Video Services, including both DISH and SLING. We're looking for a data-driven analyst with a strategic mindset who can turn complex data insights into actionable initiatives that foster customer loyalty and enhance our bottom line.

Key Responsibiltiies:

• Use data insights to drive initiatives and offers that strengthen customer loyalty within an evolving content delivery ecosystem
• Develop and leverage financial models to inform strategic decisions, guiding business initiatives to maximize the video services bottom line
• Analyze industry trends to inform new retention strategies and support overall business direction
• Spearhead AI/ML-driven initiatives focused on reducing churn and enhancing operational efficiencies
• Lead projects to advance operational automation by integrating innovative technology solutions
• Effectively communicate complex data-driven recommendations to stakeholders, including SVP-level executives
• Build strong internal partnerships to manage the implementation of operational tactics
• Use SQL, advanced analytics, and creative modeling to serve as a key consultant to the business, influencing strategic decisions
  Skills, Experience and Requirements
  
  Education & Experience:
  
  • Bachelor's degree (4-year) in a field demonstrating logical thinking
  • Minimum of 4 years in a data-driven analytics or strategic role
  • Master's degree in a relevant field is a plus
    Skills & Qualifications:
    
    • Proven expertise in SQL, Tableau, and Excel for developing analytic models and dynamic reports that guide business direction
    • Experience with financial modeling and forecasting for project-based decision-making
    • Ability to work effectively with large datasets
    • Strong communication skills, with the ability to convey data insights into meaningful narratives for both peer and executive audiences
    • Excellent project and time management skills; adept at managing multiple projects concurrently
      
      Visa sponsorship not available for this role
      
      Salary Ranges
      
      Compensation: $63,150.00/Year - $90,000.00/Year
      Benefits
      
      We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
      
      The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
      
      Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
      
      The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Denver , Strategy Analyst - Customer Retention, Professions , Englewood, Colorado