Senior Program Manager - Process Improvement

Company: Dish
Location: Englewood
Posted on: April 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH.

Job Duties and Responsibilities

We are seeking a dynamic and results-oriented HR Process Improvement Program Manager to lead and drive continuous improvement initiatives across the Human Resources department. The ideal candidate will be responsible for identifying, designing, and implementing process enhancements that increase efficiency, effectiveness, and employee satisfaction within HR operations. You will collaborate closely with various teams, including HR, IT, and business leaders, to develop and execute strategies that optimize workflows, streamline operations, and ensure alignment with organizational goals.

Key Responsibilities:

• Process Analysis:
  • Document current HR processes and identify opportunities for optimization and improvement.
  • Develop and implement strategies to streamline workflows, reduce inefficiencies, and enhance service delivery
  • Use data-driven insights to make recommendations
  • Partner with an Employee Experience Specialist to document the employee journey and identify areas for improvement
  • Conducts studies, such as time studies or process studies, to review effectiveness of current processes and analyzes the effectiveness of tools
  • Project Management:
    • Lead and manage HR process improvement projects from initiation to completion, including identifying roles and responsibilities of functional owners and project managers within the implementation of improvements
    • Facilitate cross-functional collaboration and manage stakeholder communication throughout the project lifecycle
    • Change Management:
      • Drive the adoption of new processes, systems, and tools within HR and across the organization, including design of broader plans with the Change Management Specialist
      • Lead change management efforts, including training and supporting HR staff, to ensure smooth transitions to improved processes
      • Develop and communicate a clear vision for process improvement initiatives, building buy-in across teams
      • Data-Driven Decision Making:
        • Utilize data analytics to monitor process performance and outcomes
        • Provide regular reports and insights to senior leadership on the impact of process improvements
        • Conduct root cause analysis to identify recurring issues and design long-term solutions
        • Evaluates performance against established metrics to determine acceptable levels of quality or efficiency for various business functions and units
        • Stakeholder Engagement:
          • Collaborate with key stakeholders to align process improvement efforts with organizational goals
          • Act as a liaison between HR teams and other departments to ensure seamless communication and coordination of initiatives
          • Ensure stakeholder feedback is gathered and incorporated into process design and improvement plans
          • Continuous Learning & Development:
            • Stay current with HR best practices, industry trends, and emerging technologies to recommend innovative solutions
            • Share knowledge and best practices across the organization to foster a culture of continuous improvement within HR
              Skills, Experience and Requirements
              
              Education and Experience:
              
              • Bachelor's degree in Human Resources, Business Administration, or related field
              • Proven experience (3+ years) in HR process improvement or HR operations
                
                Skills and Qualifications:
                
                • Strong understanding of HR processes (recruitment, onboarding, performance management, compensation, etc.) and the ability to analyze and improve them
                • Project management certification (e.g., PMP, Six Sigma, Agile) preferred
                • Exceptional problem-solving skills with a focus on delivering actionable and sustainable solutions
                • Excellent communication, interpersonal, and leadership skills
                • Experience with data analytics and process mapping tools is a plus
                  
                  Visa sponsorship not available for this role
                  
                  Salary Ranges
                  
                  Compensation: $83,950.00/Year - $119,900.00/Year
                  Benefits
                  
                  We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
                  
                  The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
                  
                  Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
                  
                  The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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