Credit & Identity Fraud Operations Manager

Company: Dish
Location: Englewood
Posted on: March 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

The Credit & Identity Business Operations Manager is responsible for managing a team that tracks, measures, monitors, and reports performance data on our acquisition processes. Additionally, this role will be involved in providing recommendations on how to improve processes or change the performance results directly relating to how we onboard customers from a credit and identity fraud perspective as well as write requirements and map out flows. This person will play a role in managing the implementation, reporting, strategy, and ongoing operations of these processes.

Key Responsibilities

• Directing employee activities; involves hands-on guidance to achieve performance goals for the individual contributor as well as the team.
• Build a high performance working team to deliver an advanced level of quality and service in all activities. Creating excitement and engaging all employees in new business opportunities and strategies.
• Working in conjunction with senior leadership and utilizing data to drive performance improvements. Generating programs and processes that deliver a high level of customer satisfaction .Identify potential opportunities for process improvement and automation.
• Creating, fostering and maintaining strategic business relationships with internal and external stakeholders.
• Identify trends in credit & identity fraud processes and use them to make strategic business decisions by reviewing daily, weekly, and monthly reports. Measure, monitor, and alert the business regarding unforeseen shifts in the performance and recommend paths to remediate or explain.
• Serve as a Subject Matter Expert and fully understand the team's processes and their impact on the overall business.
• Comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude
• Organize, prioritize, and track all projects and tasks for the team as well as assist the senior manager with various tasks and items as needed.
• Communicate and collaborate cross functionally to ensure alignment on prioritization, needs, etc.
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • Bachelors Degree, preferably in Accounting, Business Administration, Economics, Finance, Analytics, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
    
    Skills and Qualifications:
    
    • Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
    • Experience with SQL or Python a plus
    • Experience with credit and/or identity fraud a plus
    • Proficiency with Google suite applications (Gmail, Google Slides, Google Docs, etc)
    • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
    • Willingness to work flexible schedules on an ad hoc basis as needed
    • Excellent organizational, analytical, interpersonal, and written/oral communication skills
    • Ability to effectively respond to and interact with staff at all levels of the organization
    • Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
      
      Visa sponsorship not available for this role
      
      Salary Ranges
      
      Compensation: $72,350.00/Year - $103,400.00/Year
      Benefits
      
      We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
      
      The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
      
      The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Denver , Credit & Identity Fraud Operations Manager, Executive , Englewood, Colorado