Wastewater Utility Billing Specialist II - Department of Transportation and Infrastructure

Company: City and County of Denver
Location: Denver
Posted on: March 28, 2025

Job Description:

Wastewater Utility Billing Specialist II - Department of Transportation and InfrastructureApply locations Greater Denver Area time type Full time posted on Posted Yesterday time left to apply End Date: April 8, 2025 (13 days left to apply) job requisition id R0074126About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.What We OfferThe City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.50 - $28.00/hour. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday, 1 wellness day, and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start dateLocationThe City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Denver Wastewater Management Building (2000 W. 3rd Ave., Denver 80223). The anticipated work schedule for this position is 7:30 a.m. to 4:00 p.m., Monday through Friday.Who We Are & What You'll DoThe Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website.Wastewater Management oversees all aspects of wastewater functions, including the construction, operation, and maintenance of the City's sanitary and storm sewer systems, as well as administrative functions such as implementing policies, establishing cost controls and setting fees to maintain a revenue base sufficient to support operational requirements and capital improvements program, and responding to customer inquiries regarding sanitary sewer, sidewalk, and storm drainage service charges.Specifically, as the Utility Billing Specialist II, you will:
  • Perform technical analysis of sanitary sewer, storm drainage, and sidewalk accounts for correct billing calculations based on customer requests or discrepancies identified by technicians.
  • Conduct in-depth research to identify changes that affect billing charges, initiate inspections to correct billing problems/charges, and verify that completed inspections are accurate based upon established criteria.
  • Determine financial adjustments on sanitary, storm drainage, and sidewalk accounts; manage delinquencies and collections, correct and prepare adjusted invoices, and generate correspondence to communicate results to customers.
  • Determine and process customer rebate qualifications for the sidewalk and trash rebate program.
  • Conduct detailed reviews of billing data information on customer accounts to determine accuracy.
  • Respond to customer inquiries and explain city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations.
  • Utilize several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas.
  • Prepare reports for title companies and assist customers with inquiries related to real estate transactions.
  • Perform other related duties as assigned.What You'll BringOur ideal candidate has some or all the following experience, skills, and characteristics:
    • Exceptional customer service skills
    • Prior accounts management (AP/AR), billing, or similar experience
    • Fluency in another language (Spanish preferred)Required Minimum Qualifications
      • Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
      • Experience Requirement: Three (3) years of technical billing analysis experience which must include accounting and explanation of rules, policies, and regulations.
      • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.Application DeadlineThis position is expected to stay open until Monday, April 7, 2025. Please submit your application as soon as possible and no later than 4/7/25 at 11:59 p.m. to ensure consideration.About Everything ElseJob ProfileCV3489 Utility Billing Specialist IIPosition TypeUnlimitedPosition Salary Range$22.01 - $33.02Starting Pay$22.50 - $28.00/hourAgencyDept of Transportation & Infrastructure
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Keywords: City and County of Denver, Denver , Wastewater Utility Billing Specialist II - Department of Transportation and Infrastructure, Professions , Denver, Colorado