Analyst, Employee Service Center

Company: Volt
Location: Louisville
Posted on: February 27, 2025

Job Description:

We bring you Tomorrow's opportunity, today.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Volt is immediately hiring an Employee Service Center Analyst in LOUISVILLE, Colorado 80027

As an Employee Service Center Analyst, you will be.

The Employee Service Center Analyst will use independent judgment and problem-solving skills to address employee inquiries through our case management system.
Will serve as a primary point of contact for employees, handling inquiries related to human resources in general and across domains of payroll, benefits, HR policies, HR systems, and more.
Serve as the initial point of contact for employees and people managers on inquiries relating to general HR, policies, practices, processes, issues, and systems.
Provide professional, tactful, and discrete communications when handling employee inquiries.
Reference or create documents and reference materials to provide accurate resolutions to employee inquiries.
Identify areas for enhancement, such as process improvements, and propose solutions.
Achieve performance measures and adhere to established customer service standards.
Ensure all service level agreements are met or exceeded.
Escalate non-routine matters to HR Shared Services Sr. Specialist for additional research and guidance.
Demonstrate proficiency with technology required to complete assigned tasks.
Assist with coverage and support team members as needed.


Key skills:
1-3 years of Human Resources and/or call center environment experience.
Attention to detail, highly organized, and able to meet deadlines in a multi-task, fast-paced environment.
Possess excellent verbal and written communication skills.
Customer-focused and collaborative - a flexible team player who can interface professionally with all levels of employees, applicants, and vendors, including taking personal responsibility for customer satisfaction, providing clear explanations, and making an extra effort to satisfy customer needs.
Strong desktop computer skills, ability to effectively navigate web-based solutions, and use MS Office suite for routine tasks like email, managing spreadsheets, and word processing.


Location: LOUISVILLE, Colorado 80027
Duration: 6 Months contract
Pay: $28- 30.50/hr

Shift Timing- 1st shift.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Volt, Denver , Analyst, Employee Service Center, Professions , Louisville, Colorado