Senior Content Designer

Company: Dish
Location: Englewood
Posted on: March 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Beyond connecting customers to their favorite entertainment, our Video Services teams, powering DISH TV and Sling TV, deliver an award-winning TV experience to millions of customers. These dynamic teams are unwavering in their commitment to continuous innovation, ensuring the evolution of their products and the constant enhancement of the overall customer experience.

Job Duties and Responsibilities

We're looking for a Senior Content Designer to join our Product Experience Team, shaping the on-device and customer care experience for DISH and Sling TV customers. This role is ideal for someone who understands the video/streaming space, has worked on embedded teams, and has written both product copy and customer care content.

Key Responsibilities

Product & Customer Care Copywriting

• Own the Sling and Dish product voice end-to-end including all copy within the applications, feature onboarding, error messages, and support content ensuring alignment across platforms.
• Craft concise, clear, and engaging copy across product interfaces, on-device experiences, and customer support materials like Help Center articles, FAQs, and troubleshooting guides.
  
  Cross-Functional Collaboration
  
  
  • Work embedded within a product team, partnering with Product Designers, Product Managers, Research, Brand Strategy, CXO, and Voice of the Customer to enhance customer experiences.
  • Collaborate with Care teams to ensure help content is aligned with customer pain points and common support inquiries.
  • Attend Design Reviews, contributing UX copy expertise to shape intuitive product experiences.
    
    User Research & Data-Driven Decision Making
    
    
    • Analyze customer feedback, VOC insights, and social media trends to identify areas of confusion and improve clarity in customer communication.
    • Commission user research, surveys, and A/B tests to evaluate the effectiveness of product copy and customer care materials.
    • Perform end-to-end audits of current product and care content, refining voice and tone for consistency and user comprehension.
      
      Content Strategy & Governance
      
      
      • 
        Develop and maintain a style guide for product and care copy, ensuring consistency in voice, terminology, and messaging hierarchy.
        
        
      • Evangelize UX writing best practices, creating scalable processes for integrating copy early in the product development cycle.
      • Partner with Marketing to develop content strategies for .com experiences, ensuring customers can easily navigate TV package offerings and make informed choices.
        Skills, Experience and Requirements
        
        Required Skills & Experience
        
        
        • Bachelor's degree in a related field (Communications, English, UX, etc.) or equivalent experience, with 5+ years in UX Writing or Content Design-preferably within video, streaming, or tech-driven consumer products.
        • Experience writing for both product UI and customer support (help centers, FAQs, troubleshooting).
        • Proven ability to simplify complex concepts and craft intuitive, engaging content.
        • Ability to communicate creative decisions clearly across all functions and levels of the organization.
        • Experience working within an embedded product team, collaborating closely with designers, product managers, engineers, data analysts, and customer experience specialists.
        • Online portfolio showcasing UX copywriting, problem-solving skills, and measurable impact on customer experience.
          
          Why Join Us?
          
          
          • Work within a cross-functional team at the intersection of technology, entertainment, and customer experience.
          • Live and breathe the experience-get DISH and Sling TV at home to truly understand our customers.
          • Make a direct impact on millions of users by shaping the way they engage with and get support for their TV services.
          • Collaborate with industry leaders who are passionate about building the future of digital TV experiences.
            
            Visa sponsorship not available for this role
            
            Salary Ranges
            
            Compensation: $96,250.00/Year - $137,500.00/Year
            Benefits
            
            We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
            
            The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
            
            Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
            
            The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Denver , Senior Content Designer, Other , Englewood, Colorado