Service Delivery Manager (Sr. Project Manager - IT/OT Security)

Company: INSPYR Solutions
Location: Englewood
Posted on: March 14, 2025

Job Description:

Title: Service Delivery Manager (Sr. Project Manager - IT/OT Security)

If the following job requirements and experience match your skills, please ensure you apply promptly.
Location: Remote out of Houston, TX or Denver, CO
Duration: Direct-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Top Skills Required: Strong skills in managing projects related to IT Security and OT Security is a requirement
Strong customer-facing skills and stellar communication skills are critical


OVERVIEW:
As a Service Delivery Manager, you will be responsible for planning, executing, and closing projects while ensuring that client needs and expectations are met or exceeded. You will serve as the primary point of contact managing all aspects of service delivery from inception to completion. Experience in delivering projects with emphasis in IT/OT (Operational Technology) Network and Security.

The Service Delivery Manager will play a critical role in the organization by serving as the primary point of contact for the clients, managing the delivery of IT and OT technology solutions, and ensuring client satisfaction. The Service Delivery Manager coordinates closely with internal Solutions Architects and Engineers and client facing stakeholders to assign resources, prioritize work and accomplish tasks within established budgets and timelines. The Service Delivery Manager will assist with project coordination and administrative duties.

RESPONSIBILITIES:
The purpose for this role is to lead consulting teams to achieve client goals on time and on budget. Key tasks include: Client Relationship Management: Develop and maintain strong, positive relationships with clients. Understand client needs, expectations, and objectives and ensure they are incorporated into project planning and execution. Act as the liaison between the clients and internal teams, ensuring effective communication and alignment of goals.

Client Communication: Communicate project status, milestones, and any potential risks or issues to clients in a clear and timely manner. Address client inquiries and concerns promptly and professionally. Manage client feedback and ensure it is incorporated into consulting and managed services adjustments when necessary.
Service Delivery Oversight: In partnership with the Solutions Architect, lead the planning, implementation, and delivery of IT and OT technology projects. Monitor project progress, timelines, and budgets to ensure successful delivery. Identify and mitigate internal risks and issues. Coordinate change windows and on-site visits. Facilitate and support smooth transition between the professional service engagement to the managed services team.
Resource Allocation: Allocate resources effectively, including personnel, equipment, and budget, to meet client's goals. Monitor resource utilization and adjust as needed.
Assist in client and business acquisition: Participate in initial client conversations, own relationship and draft statements of work for management review.
Risk Management Planning: Identify potential risks and issues to the plan that may impact client engagement success and develop mitigation and contingency strategies. Proactively address any challenges that arise during project execution to minimize disruption to clients. Develop contingency plans to address potential issues and disruptions.
Performance Metrics: Define and track key performance indicators (KPIs) related to service delivery and client satisfaction. Provide regular reports and update to clients and senior management.
Documentation: Maintain comprehensive client-specific documentation, including project plans, progress reports, RAID logs, project change logs, managed services Quarterly Business Reviews and executive reports.
Continuous Improvement: Identify opportunities for process improvements and efficiencies in service delivery. Implement best practices to enhance client experiences and outcomes.


QUALIFICATIONS:
Experience Minimum 5 years of experience IT/OT service delivery client facing projects.
Bachelor's degree in project management, Business, or a related field preferred.
Project Management Professional (PMP) certification preferred.
Experience in Information Technology delivery, multi-customer engagements, and
managed services.
Possess a deep understanding of IT and OT technologies including networking,
cybersecurity, and industrial automation.
Prior experience working in federally regulated environments
Client-centric mindset with a commitment to client satisfaction.
Excellent organizational, leadership, and communication skills; written and verbal.
Multi-task under tight deadlines and manage your team of internal resources to ensure
all contracted terms are fulfilled.
Anticipates issues and suggests corrective actions before problems occur (political,
scheduling, resourcing, etc.)
Problem-solving and decision-making abilities.


Competencies Thought Leadership: Use prior experience and subject matter expertise to develop
solutions and communicate effectiveness to clients.
Communication: Effectively communicate with a variety of technical and non-technical
audiences and tune messages appropriately.
Collaboration: Work effectively as part of a multi-disciplinary team.
Proficient in Multitasking: Effectively handle various responsibilities, prioritize tasks and maintain awareness of upcoming work.
Confidence and Command: Ability to read a room and adapt messaging accordingly.
Customer Focus: Maintain focus on providing customers with excellent value.
Team Focus: Foster an environment of innovation, team compatibility, positive work
culture and excellence. Manage relationships within the project teams, operations
team, clients and relevant stakeholders.


About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Keywords: INSPYR Solutions, Denver , Service Delivery Manager (Sr. Project Manager - IT/OT Security), IT / Software / Systems , Englewood, Colorado