Sr Product Manager - Technical
Company: T-Mobile USA, Inc.
Location: Denver
Posted on: March 1, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!
The Sr Product Manager for Promotions, Rate Plans, Offers, Billing,
Account Management and Digital Product Management is a visionary,
strategist, analyst, customer evangelist, respected leader of
execution, and professional relationship builder all rolled into
one dynamic package. Every product at T-Mobile is envisioned and
created to achieve a specific business purpose or set of business
results. The Sr Product Manager is ultimately accountable,
responsible, and has ownership of T-Mobile's internal and external
products, platforms, services, and experiences envisioned and
created to achieve specific business purposes or results. At a high
level, this means identifying the intersection of customer
problems/unmet needs (an opportunity), technical feasibility, and
business objectives, securing funding, and leading a
cross-functional team as well as key stakeholders to deliver
against the opportunity.
No day is the same for the Sr Product Manager. Day-to-day
activities or responsibilities include conducting market research,
generating product requirements, determining specifications,
collaborating with stakeholders on the long-term roadmap of the
product, helping drive and support technical delivery end-to-end,
defining scope for releases/product increments, partnering with
development, project/program management, marketing, and other key
stakeholders to define the release schedule, and supporting/driving
go-to-market activities as needed.
Job Responsibilities:
Product Ownership: Owns the definition and management of
Promotions, Rate Plan, Offers, Billing and Account Management
products, end-to-end for complex or cross-platform solutions of
high complexity and scope. Responsible for the lifecycle/product
innovation for key customer experiences within T-Mobile.
Establishes channels for collaboration with other Marketing and
Strategy teams within T-Mobile to develop the product lifecycle.
Develops a deep understanding of the product landscape via market
research and other means. Analyzes in-market performance, customer
and rep satisfaction from various sources, and performs financial
and qualitative analysis to complete a prioritized roadmap of
activities to balance overall profitability (revenue, costs,
growth/churn) with customer experience and other strategic
objectives . Manages the product against defined KPIs, e.g., CLV,
CSAT, NPS. The product manager conducts analysis of quantitative
and qualitative data to identify and drive product innovation. When
required, the product manager drives end-of-life business and
technical requirements for the product.
Product Requirement Definition: Defines detailed product
requirements for a family of Promotions, Rate Plan, Offers, Billing
and Account Management products. Translates product/platform
strategy by writing detailed features and user stories consumable
for Dev teams for highly complex products with multiple
transactions and touchpoints. Accountable for developing product &
service definitions that balance the needs of the business
(financial - net adds/EBITDA), frontline employees (care and
sales), and the customer. Often collaborates and influences other
cross-functional leaders in care, sales, legal, and accounting to
solve complex, multi-faceted problems that deliver solutions
ensuring product definitions meet both customer/business needs.
Product Experience: Defines and designs digital customer/rep
experiences - from how a customer buys the new product to how they
interact with it. Influences product feature sets and positioning
strategies to improve customer experience and drive or support
growth. Often makes trade-off decisions around financial impact ,
customer experience, and time to market. Develops and delivers
effective presentations to executive leadership on product
innovation concepts, optimization recommendations, and digital
customer experience.
Product Implementation: Owns end-to-end delivery of the product
that meets the intent of product/business requirements. Collaborate
with Technology/Engineering teams to design, architect, and
assemble effective delivery plans using Agile delivery methodology
. Runs or contributes significantly to key Agile ceremonies:
Program Increment (PI) Planning / Big Room Planning; System Demo;
Inspect and Adapt (I&A), etc. Regularly engages with test
developers and test leads to develop and execute against test
plans. Owns and manages the product backlog and priorities with our
business and technology partners.
Go to Market: Optimizes the portfolio of products and services-
determining launch dates, and phasing recommendations to optimize
EBITDA impacts with customer experience. Develops and implements
plans, manages go-to-market activities including training,
communication, and distribution plans. Leads director/VP-level
steering meetings.
Job Requirements:
Education Requirements:
--- At least 18 years of age
--- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $130,900 - $236,200
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful
candidate in the role. The successful candidate's actual pay will
be based on various factors, such as work location, qualifications,
and experience, so the actual starting pay will vary within this
range.
At T-Mobile, employees in regular, non-temporary roles are eligible
for an annual bonus or periodic sales incentive or bonus, based on
their role. Most Corporate employees are eligible for a year-end
bonus based on company and/or individual performance and which is
set at a percentage of the employee's eligible earnings in the
prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance. To
find the pay range for this role based on hiring location, click
here .
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have
a corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500 . Please note, this contact channel is not a means
to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Keywords: T-Mobile USA, Inc., Denver , Sr Product Manager - Technical, IT / Software / Systems , Denver, Colorado
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