Store Manager - Big O Tire
Company: Leeds West Groups
Location: Denver
Posted on: March 14, 2025
Job Description:
SummaryA Store Manager exemplifies professional integrity,
strong leadership skills, robust business acumen, extensive
knowledge of automotive industry practices and procedures, and a
passion for delivering quality work, exceptional customer service,
and exceeding business goals while managing daily business
operations. A Store Manager must exercise discretion and
independent judgment with respect to matters that significantly
impact business operations.Essential Functions, Duties, and
Responsibilities
- Manage daily business operations, including scheduling,
staffing, customer satisfaction, and workflow optimization.
- Ensure all services are completed efficiently, accurately, and
in compliance with company, safety, and industry standards.
- Analyze and monitor key performance indicators (KPIs) to track
shop performance and identify areas for improvement.
- Develop and implement strategies for customer retention and
future business growth to maximize and exceed business objectives
and sales and profitability goals.
- Provide legendary customer service and ensure customer
satisfaction through professional and effective customer
interactions and communications. This includes but is not limited
to achieving high call conversion rates, correctly applying sales
promotions and discounts, promoting financing options, ensuring
quality repair services, conducting post-service follow-ups,
obtaining positive customer reviews, and effectively resolving
customer concerns and complaints promptly.
- Oversee, analyze, manage, and control inventory levels,
inventory shrinkages, business costs and expenses, responsible use
of P-Card, payroll management, injury and damage claims, and more
to support business objectives and budgets.
- Act as a key holder for the facility and successfully fulfill
opening and closing procedures, including but not limited to
nightly deposits, system close-out procedures, responding to alarms
and security concerns after hours, and more.
- Analyze, reduce, and minimize workplace safety concerns,
injuries, and damages through training, enforcement, and team
compliance with OSHA and company safety policies, procedures, and
industry best practices.
- Ensure test drives are conducted correctly and in accordance
with company policy, procedures, safety best practices, and traffic
laws.
- Maintain a clean, organized, and safe work environment in
accordance with company policies and OSHA regulations.
- Stay current on industry trends, technology advancements, and
regulatory changes affecting automotive repair and safety.
- Collaborate with senior management to develop and execute
business plans, directives, initiatives, programs, budgets, and
more.
- Perform other duties as assigned.Supervisory Responsibilities
- Direct supervisory responsibility, including the authority to
direct, train, develop, mentor, support, evaluate, and effectively
discipline employees to ensure high-quality workmanship, customer
satisfaction, and workplace culture.
- Participate in and provide recommendations for the hiring,
firing, advancement, promotion, or any other change of status of
other employees.
- Lead and foster a strong, inclusive, and cohesive team
environment and culture to effectively value and develop employees,
exceed business goals, and provide legendary customer service.
- Implement, champion, and enforce business and leadership
initiatives, directives, policies, procedures, best practices, and
programs through conducting team meetings, training, audits, and
more.
- Manage the workflow, quality of work, and work schedules for
all employees.Required Education, Credentials, and Experience
- Minimum age requirement of eighteen years.
- An active and unrestricted driver's license is required.
- A high school diploma or equivalent is required; a bachelor's
degree in business management or a related field is a plus.
- A minimum of three years of related experience is
required.
- A minimum of three years of managerial experience is
preferred.
- Must be legally authorized to work within the United States
while employed by Leeds West Groups.
- Successful completion of background check.
- Successful completion of a Motor Vehicle Records (MVR) check
and ability to maintain a clean driving record.Workplace Culture,
Conduct, and ExpectationsIn support of a positive, professional,
safe workplace culture and environment, we adhere to a
zero-tolerance policy for drugs, alcohol, weapons, violence,
harassment, or discrimination in accordance with our company
policies and employment laws, as applicable. Additionally,
employees are expected to conduct themselves positively,
respectfully, ethically, and professionally.This job operates in a
fast-paced automotive retail and repair environment where employees
are regularly exposed to indoor and outdoor climates and changing
temperatures, automotive tools, equipment, fluids, and chemicals.
The proper enforcement and use of Personal Protective Equipment
(PPE), adherence to uniform standards, and compliance with OSHA
safe workplace standards are required.Physical DemandsThis position
requires physical strength, agility, dexterity, and endurance to
successfully perform the essential job functions in a demanding and
dynamic environment.This position requires frequent standing,
walking, bending, kneeling, stooping, crouching, crawling,
reaching, driving, climbing, and other repetitive motions; frequent
lifting and carrying heavy parts and equipment weighing up to 50
pounds or more; physical endurance to work long hours in a
fast-paced environment, often under tight deadlines; precise
hand-eye coordination and manual dexterity; and adequate vision,
hearing, and speaking abilities.Position Type/Expected Hours of
WorkThis full-time, salary (overtime exempt), onsite position
requires at least 50 hours of work per week. Business operations
are Monday through Saturday and Sunday at various locations. Hours
of operation and days of work may vary by location, business needs,
and work schedules. This position regularly requires long hours and
frequent weekend work.TravelThis position requires up to 25% travel
between local stores. Overnight travel requirements are less than
5% unless on a particular assignment. Travel and mileage
reimbursements may apply, subject to Company policy.Leeds West
Groups provides equal employment opportunities to all employees and
employment applicants without regard to race, religion, creed,
color, national origin, sex, pregnancy, sexual orientation, gender
identity and expression, age, ancestry, citizenship, physical or
mental disability, genetic information, marital status, veteran
status, or any other classification protected by applicable local,
state, or federal laws.Leeds West Groups meets all its obligations
under the Americans with Disabilities Act and state and local
disabilities laws. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions of
their jobs. For questions about the reasonable accommodations
process or to request a reasonable accommodation, please contact
Human Resources.Other DutiesPlease note that this job description
is not designed to cover or contain a comprehensive listing of the
activities, duties, or responsibilities required of the employee
for this job. Duties, responsibilities, and activities may change
at any time, with or without notice.Benefits
- Health, dental, and vision insurance
- Flexible and health savings account options
- Retirement savings plan
- Voluntary life and disability insurance plans
- Paid time off and holidays
- Pay incentive programs
- Performance awards
- Professional development opportunities and reimbursements
- Employee discounts on automotive services and products
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Keywords: Leeds West Groups, Denver , Store Manager - Big O Tire, Hospitality & Tourism , Denver, Colorado
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