Product Manager, Digital Wallet & Customer

Company: Alterra Mountain Company
Location: Denver
Posted on: April 2, 2025

Job Description:

Year Round

COLLABORATION - AUTHENTICITY - PURPOSE - EMPOWERMENT

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

WHAT WE OFFER

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood
  For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.
  
  POSITION SUMMARY
  
  The Product Manager - Digital Wallet and Customer will manage the product roadmap at the center of planned improvements to our digital guest experience. This role will focus on expanding our Account capabilities, particularly around guest profile and family management to make it easy for guests to set and leverage their preferences across our digital platforms and destinations. Additionally, the Wallet capability will focus on providing new offerings which create value for our guests and incentivize increased engagement.
  
  ESSENTIAL DUTIES
  
  General Responsibilities
  
  • Login & Identity: Ensure customers can access their universal account via Alterra Mtn Co's Single Sign On in the most frictionless way possible while still adhering to security best practices.
  • Universal Guest Record: Define and implement an Operationally-oriented 'Golden Customer Record' which focuses on streamlining experiences for guests through:
    
    • Leveraging information and biometrics we already know about them.
    • Surfacing an aggregation of activity and transactions across our resort network to provide customers a singular view of their history with us and upcoming bookings (including self-service management capabilities).
    • Payments & Wallet: provide customers with a seamless, highly converting capability around all payment capabilities.
    • Online Payment - maximize customer success with transacting online through offering the right payment methods and configuration.
    • Omnichannel payment - make it easy to tie digital payment methods to onsite / in-resort payments through physical (pass media) and digital (mobile app) capabilities.
    • Loyalty and Personalized Offers - surface new offerings to our guests that offer dynamic discounts and credits based on the products they current have as well as prior activity. Ensure offers are high visibility and easy to redeem.
    • Provide product thought leadership in identifying critical customer requirements, understanding business goals, doing competitive analysis, and defining product roadmaps and KPIs.
    • Set an overall vision for the product and be able to break it down into smaller components that add value and move the overall capability forward.
    • Partner closely with Technical Product and Engineering to define and execute a roadmap focused on delivering customer and business value.
    • Partner with third party software platform owners to define and prioritize requirements for inclusion in their respective roadmaps.
    • Partner with UX on creating a compelling, intuitive design that transcends platforms.
    • Partner with other product management functions across the organization (Ikon, Loyalty, Hospitality) to interlace their product roadmaps into the Wallet and Customer roadmaps.
    • Participate in maintenance and grooming of product backlogs ensuring user stories are well formed and deliver to the product outcome.
    • Define and lead User Acceptance Testing around the finished product to ensure quality and adherence to product vision.
    • Stay connected to operations (Resorts, Contact Center) to identify opportunities and points of friction to inform product roadmap.
    • Measure and report on the holistic performance of the product against defined KPIs.
    • Other duties as assigned
      REQUIRED QUALIFICATIONS
      
      • At least 5 years of Product Management experience working with designers, engineers and operations.
      • At least 2 years product experience with Digital Payments and/or Digital Identity Services.
      • At least 2 years experience working in a matrixed environment with multiple product, stakeholder and delivery teams.
      • In-depth knowledge of Agile process and principles.
      • Excellent oral and written communication skills; ability to convey complex vision and capability clearly and simply to a variety of audiences.
      • Professional/lived experience working in a culturally competent manner with a diverse range of people.
      • Strong interpersonal skills.
      • Bachelor's degree.
        Preferred:
        
        • Mobile app experience.
        • Ecommerce experience.
        • Adobe / Google Analytics experience.
          The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
          
          Denver area base salary range: $100,000 - $140,000 per year
          
          Application Deadline: This position is open and still accepting applications.
          
          To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
          
          Alterra Mountain Company and its affiliates are equal opportunity employers. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Keywords: Alterra Mountain Company, Denver , Product Manager, Digital Wallet & Customer, Executive , Denver, Colorado