Principal Product Manager - Billing & Charging
Company: T-Mobile USA, Inc.
Location: Denver
Posted on: March 1, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!
The Principal Product Manager for Promotions, Rate Plans, Offers,
Billing, Account Management and Digital Product Management is a
visionary, strategist, analyst, customer evangelist, respected
leader of execution, and professional relationship builder all
rolled into a single dynamic package. Every product at T-Mobile is
envisioned and created to achieve a specific business purpose or
set of business results. The Principal Product Manager is
ultimately accountable, responsible, and has ownership of
T-Mobile's internal and external products, platforms, services, and
experiences envisioned and created to achieve the specific business
purpose or business results. At a high level, this means
identifying the intersection of customer problems/unmet needs (an
opportunity), technical feasibility, business objectives, securing
funding, and leading a cross-functional team as well as key
stakeholders to deliver against the opportunity.
The Principal Product Manager is a "jack-of-all-trades," leveraging
deep customer empathy, strategic thinking, commercial, analytical,
and leadership prowess to successfully deliver delightful and
differentiated products that drive growth and positively impact
customers' lives.
No day is the same for the Principal Product Manager. Day-to-day
activities or responsibilities include conducting market research,
generating product requirements, determining specifications,
defining the long-term strategy of the product, creating the
product roadmap, helping drive and support technical delivery
end-to-end, defining scope for releases/product increments, and
partnering with business and internal/external stakeholders to
identify areas of opportunity.
Job Responsibilities:
Product Champion: Communicates, influences, and sells ideas at
SVP/EVP/C-Level and below. This includes regularly delivering
product presentations. Drives specific ad hoc analysis and presents
information to SVP/EVP/C level and below on request. Contributes to
future product feature set and positioning strategies to improve
customer experience and drive or support growth. As a product
champion, perpetuates a customer-first mindset, actively looking
for opportunities to delight or meet customers' unmet needs.
Product Vision and Strategy: Owns the definition and management of
Rate Plan s , Promotion, Offers, Billing and Charging products,
end-to-end for complex or cross-platform solutions of the highest
level of complexity and scope. Responsible for the
lifecycle/product innovation for key customer experiences within
T-Mobile. Partners with business, internal/external stakeholders,
and senior leadership to understand current customer experiences
and identify areas of opportunity. Develops a deep understanding of
the product landscape via market research and other means. Analyzes
market performance, customer and representative satisfaction from
various sources, and performs financial and qualitative analysis to
complete a prioritized roadmap of activities to balance overall
profitability (revenue, costs, growth/churn) with customer
experience and other strategic objectives . Manages the product
against defined KPIs, e.g., CLV, CSAT, NPS. Conducts analysis of
quantitative and qualitative data to identify and drive product
innovation. When required, drives end-of-life business and
technical requirements for the product. Leverages rapid
hypothesis-driven testing methodologies and experiments (e.g.,
paper prototype, A/B testing) to inform direction and prioritize
investment.
Product Requirement Definition: Defines detailed product
requirements for the family of Rate Plan s , Promotion s , Offers,
Billing and Charging products. Translates product/platform strategy
by writing detailed features and user stories consumable for
development teams for highly complex products with multiple
transactions and touchpoints. Accountable for developing product
and service definitions that balance the needs of the business
(financial - net adds/EBITDA), frontline employees (care and
sales), and the customer by collaborating and influencing other
cross-functional leaders in care, sales, legal, and accounting to
solve complex, multi-faceted problems that deliver solutions
ensuring product definitions meet both customer and business
needs.
Product Experience: Defines and designs digital
customer/representative experience s - from how a customer buys the
new product to how they interact with it. Influences product
feature set and positioning strategies to improve customer
experience and drive or support growth. Often makes trade-off
decisions around financial impact , customer experience, and time
to market. Develops and delivers effective presentations to
executive leadership on product innovation concepts, optimization
recommendations, and digital customer experience.
Product Implementation: Owns end-to-end delivery of the product
that meets the intent of product/business requirements.
Collaborates with Technology/Engineering teams to design,
architect, and assemble effective delivery plans using Agile
delivery methodology . Runs or contributes significantly to key
Agile ceremonies: Program Increment (PI) Planning / Big Room
Planning; Product Demo; Inspect and Adapt (I&A), etc. Regularly
engages with test developers and test leads to develop and execute
against test plans. Owns and manages product backlog and priorities
with business and technology partners.
Go to Market: Optimizes the portfolio of products and services-
determining launch dates, and phasing recommendations to optimize
EBITDA impacts with customer experience. Develops and implements
plans, manages go-to-market activities including training,
communication, and distribution plans. Leads director/VP level
steering meetings.
Relationship & People, Professional Development: Collaborates and
develops positive working relationships with many technical and
non-technical teams, including sales, commercial accounting,
marketing, legal, go-to-market, finance, development, architecture,
and engineering. Works with outside partners and other third
parties when needed. Develops positive working relationships with
customer groups or customer representatives. Maintains professional
knowledge by attending educational workshops, reviewing
professional publications, establishing personal networks, and
participating in professional societies. Regularly mentors and
provides informal coaching to other Product Management staff, as
well as other members of the Product Team.
Education:
Work Experience:
--- At least 18 years of age
--- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $139,700 - $252,000
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful
candidate in the role. The successful candidate's actual pay will
be based on various factors, such as work location, qualifications,
and experience, so the actual starting pay will vary within this
range.
At T-Mobile, employees in regular, non-temporary roles are eligible
for an annual bonus or periodic sales incentive or bonus, based on
their role. Most Corporate employees are eligible for a year-end
bonus based on company and/or individual performance and which is
set at a percentage of the employee's eligible earnings in the
prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance. To
find the pay range for this role based on hiring location, click
here .
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have
a corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500 . Please note, this contact channel is not a means
to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Keywords: T-Mobile USA, Inc., Denver , Principal Product Manager - Billing & Charging, Executive , Denver, Colorado
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