General Manager and Youth Coach
Company: Skilz for Kids
Location: Parker
Posted on: October 29, 2024
Job Description:
Benefits:
- Bonus based on performance
KidStrong General Managers are the leaders of the center - it is
the responsibility of the General Manager to foster a culture of
learning and development for both their Coaches and the Families
that attend the center. The General Manager is a talented,
welcoming, and engaging leader who is focused on defining goals and
delivering an exceptional experience for the kids, families, and
team members. The goal of the General Manager is to develop and
train their coaching team, build close relationships with their
members, and to deliver key business results such as sales
performance and lowering member attrition.RESPONSIBILITIES:CENTER
OPERATIONS
- Understand the center's key KPI's and financials in order to
make informed and responsible business decisions.
- Build and maintain relationships with KidStrong families to
align with our core values and provide exceptional customer
service.
- Oversee center level initiatives i.e. center maintenance,
training, brand consistency etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the
center
- Delegate center tasks amongst the center team to ensure
consistent execution.
- Manage center level employee issues and manage appropriate
documentation.
- Typical schedule includes 4 weekday and 1 weekend shifts with
specific hours dependent on the needs of the center.
- Set and communicate Coach schedules using appropriate
scheduling and communication platforms.
- Schedule, sell, and staff KidStrong events, such as Camps and
Parties, to maximize center profitability.
SALES
- Maintain flawless lead management by conducting call drives to
new and existing leads in the Center's CRM tool.
- Delegate sales responsibilities to the Center staff team , i.e.
call drives, trial conversion, and event booking.
- Finalize sales and bookings that are generated through online
self-sign up flow.
- Source and attend local events to increase brand awareness,
drive incremental leads and memberships.
LEADERSHIP
- Foster a coaching culture - see something, say
something.
- Continuously assess and document Coaches based on theKidStrong
Coach DNA profile and class quality.
- Recruit, screen, interview, onboard, manage, train and evaluate
coaching candidates.
- Ensure candidates complete all paperwork to be in compliance
with company policy and law.
- Lead coaching candidates through the training process and
required evaluations.
- Manage and support ongoing professional development of staff
through LearnUpon.
- Lead Center level staff meetings focused on - development,
productivity, programming, and product.
- Communicate professionally with co-workers in Slack and Email,
including periodic checks of messages when not in centers.
- Provide accountability to all staff to uphold the KidStrong
standards.
- Attend weekly leadership meetings with leaders.
COACHING
- Coach students by delivering an evolving curriculum that
focuses on Brain, Physical, and Character development for ages
ranging from 15 months - 11 years-old approximately as required by
business demands.
- Create positive interactions with students and families before,
during, and after class.
- Understand the "why" behind the KidStrong curriculum and be
able to clearly and concisely communicate it.
- Demonstrate and manage the implementation of various
programming and curriculum elements.
- Use the KS Coaches App to record data and provide data
(attendance, awards, etc.).
- Must be able to work in a physically intensive environment -
coaches may cover multiple miles in a shift moving through class,
lift and repeatedly move equipment up to 25 pounds in
weight.
- Lead monthly center staff meetings focused on culture,
development, product, and performance.
SKILLS/QUALIFICATIONS
- Athletic or coaching background with experience working with or
coaching kids ages 15 months - 11 years old - a passion for working
with children is non-negotiable!
- Achieve Coach Certification through the HQ Training and
Certification team.
- Complete training through LearnUpon as required by the HQ
Training and Certification team.
- Comfortable speaking to parents/guardians regarding variety of
topics
- Prior experience as a pediatric OT/PT is a plus, but not
required
- Previous experience in management is preferred but not
required
- Practical work experience with Google and Microsoft
platforms.
- Previous experience with systems and platforms such as
ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is
preferred but not required
- Intermediate knowledge of physiology, exercise technique, and
body mechanics
- CPR certified
- Must be willing and able to travel for training.
Sphere of InteractionThis position will supervise the AGM, Lead
Coach, and Coaches. The General Manager will be a leader and mentor
so communication and interpersonal skills are important. The
General Manager will work closely with center team members and
families.DNA/COMPETENCIESTo perform the job successfully, an
individual should demonstrate the following competencies:High
Standards
- Establishes and holds high standardsNatural Leader
- Creates culture
- Takes initiative
Leads by Example
- Sets tone through actionsPassionate
- Stays focused on the KidStrong Goals.
- Goal oriented and high performing.
Command Presence
- Upholds KidStrong Values; creates vision for others.Teacher
- Communicate and ensure transfer of knowledge.Professional
- Approaches others in a tactful manner
- Reacts well under pressure
- Treats others with respect and consideration
- Accepts responsibility for own actions
- Follows through on commitments.
Performer
- Engaging, Fun, Likable
- High Energy, Clear & Easy to Understand
Mentor
- Develops and nurtures relationships
- Focuses on developing self and others
Planning/Organizing
- Prioritizes and plans work activities; Develops realistic
action plans.
- Sets goals and objectives
- Uses time efficiently
- Plans for additional resources
- Organizes or schedules other people and their tasks
Oral Communication
- Speaks clearly and persuasively in positive or negative
situations
- Responds well to questions; Listens and gets
clarification
- Demonstrates group presentation skills; Participates in
meetings.
Written Communication
- Writes clearly and informatively;Edits work for spelling and
grammar
- Varies writing style to meet needs
- Presents numerical data effectively; Able to read and interpret
written information.
Teamwork
- Balances team and individual responsibilities
- Exhibits objectivity and openness to others' views
- Contributes to building a positive team spirit; Supports
everyone's efforts to succeed.
- Puts success of team above own interests; Able to build morale
and group commitments to goals and objectives
Coachable/Low Ego Mindset
- Gives and welcomes feedback.
- Encourages exploring of different perspectives to reach common
goals and objectives
- Has a growth mindset; Sees every opportunity as one to learn
from.
Adaptability
- Comfortable calling an audible; continuing or adjusting the
play after the audible is called.
- Embraces innovation and a quickly-changing landscape. Best Idea
Wins!
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Keywords: Skilz for Kids, Denver , General Manager and Youth Coach, Executive , Parker, Colorado
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