Sr. Manager, Product Management - Billing & Charging

Company: T-Mobile USA, Inc.
Location: Denver
Posted on: March 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Sr. Manager in the Promotions, Rate Plans, Offers, Billing, Account Management and Digital Product Management domain is a leader with a deep understanding of technology and emerging trends integral to the future of the product and overall business. As a senior leader, they will work on the most complex strategic initiatives, developing and improving strategic processes and direction for projects and technologies. They will provide direction for projects and project teams, working on multiple projects and solving the most complex problems across various organizations. They will regularly apply deep subject matter knowledge.

As a visionary for a product portfolio or platform, this candidate will develop a deep understanding of customer (internal or external) needs and wants, as well as the core T-Mobile Company metrics their products are meant to influence. They will collaborate on product portfolio strategy to meet customer needs and positively impact business metrics. A successful candidate will bring a passion for customer love, technology services, strong business acumen and judgment, and build groundbreaking products with an organization-wide impact. They will work with marketing, innovation, business leaders, IT architects, and engineers to develop and execute new concepts and technologies that delight customers and deliver substantial value for T-Mobile. They will rally support for their vision across the organization and communicate their plans to senior leadership regularly.

To provide guidance and effective decisions, the Sr. Manager will regularly delve into technical details, demonstrating subject matter expertise in end-to-end technology architecture and system flows. They deeply understand how Promotions, Rate Plans, Billing, Product Catalog, CRM, Financing, ERP, and Commerce systems interact to deliver a seamless customer experience. As a technical SME, they have to have the knowledge of the underlying technologies involved and will influence design and implementation details to ensure business objectives are accomplished for the long-range plan. As needed, they will read and discuss API specs, sequence diagrams, and database schema/design.

This role is part of a newly formed team in the Product, Partnerships & Growth (PP&G) organization within Marketing, focused on developing new capabilities for Promotions, Rate Plans, Billing, Charging, and related products. We are looking for a strong product leader to drive our initiatives across the company.

Job Responsibilities:

• Product Champion: Communicates, influences, and sells ideas at SVP/EVP/C-Level and below, including regularly delivering product presentations. Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request. Contributes to future product feature sets and positioning strategies to improve customer experience and drive or support growth. As a product champion, perpetuates a customer-first mindset and actively looks for opportunities to delight or meet customers' unmet needs.
  
  
  
  • Product Vision and Strategy: Leads the definition and management of products under Rate Plan, Promotion, Offers, Billing and Charging , end-to-end for complex or cross-platform solutions of the highest level of complexity and scope. Responsible for the life cycle/product innovation for key customer experiences within T-Mobile. Partners with business, internal/external stakeholders, and senior leadership to understand current customer experiences and identify areas of opportunity. Develops a deep understanding of the product landscape via market research and other means. Analyzes in-market performance, customer and rep satisfaction from various sources, and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives . Manages the product against defined KPIs, e.g., CLV, CSAT, NPS. Conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required, drives end-of-life business and technical requirements for the product. Leverages rapid hypothesis-driven testing methodologies and experiments (e.g., paper prototype, A/B testing) to inform direction and prioritize investment.
    
    
    
    • Product Requirement Definition: Defines detailed product requirements for the family of Promotions, Billing and Charging products. Translates product/platform strategy by writing detailed features and user stories consumable for development teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product and service definitions that balance the needs of the business (financial - net adds/EBITDA), frontline employees (care and sales), and the customer by collaborating and influencing other cross-functional leaders in care, sales, legal, and accounting to solve complex, multi-faceted problems that deliver solutions ensuring product definitions meet both customer and business needs.
      
      
      
      • Product Experience: Defines and designs digital customer/rep experiences - from how a customer buys the new product to how they interact with it. Influences product feature sets and positioning strategies to improve customer experience and drive or support growth. Often makes trade-off decisions around financial impact , customer experience, and time to market. Develops and delivers effective presentations to executive leadership on product innovation concepts, optimization recommendations, and digital customer experience.
        
        
        
        • Product Implementation: Leads end-to-end delivery of the product that meets the intent of product/business requirements. Collaborates with Technology/Engineering teams to design, architect, and assemble effective delivery plans using Agile delivery methodology . Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; Product Demo; Inspect and Adapt (I&A), etc. Owns and manages the product backlog and priorities with business and technology partners.
          
          
          
          • Go to Market: Optimizes the portfolio of products and services- influences launch dates and phasing recommendations to optimize EBITDA impacts with customer experience. Develops and implements plans, manages go-to-market activities including training, communication, and distribution plans. Leads director/VP level steering meetings.
            
            
            
            • Relationship & People, Professional Development: Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, development, architecture, and engineering. Works with outside partners and other third parties when needed. Develops positive working relationships with customer groups or customer representatives. Maintains professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
              
              
              
              • Leadership and Coaching: Creates clear and measurable goals for the team aligned with company, department, and functional area objectives . Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with direct reports in a timely manner . Gathers regular feedback about direct report performance, relationships, etc., from skip-level employees, Agile teams, and customer teams, and synthesizes the information into meaningful, actionable feedback for direct reports. Develops formal and informal performance reviews in accordance with company or HR-driven timelines. Ensures proper, fair, calibrated, and timely completion of formal performance reviews across all managers and skip-level employees. Develops or contributes to the creation of development plans for each direct report and performs an active role in completing actions noted in those development plans. Active succession plans for the team are part of this activity. Creates, communicates, and monitors formal performance improvement plans (PIP) when necessary and appropriate . Provides regular, timely coaching, lateral (peer), and upward feedback. Fosters a culture in the team to enable regular, timely , constructive upward feedback. Hires, manages, and develops a team of high-performing managers and individual contributors. Leads the team through change, motivating and inspiring them to do their best work, and develops the team's knowledge and ability to deliver on its mission.
                
                
                Education:
                
                • Bachelor's Degree in Marketing, Computer Science, Engineering, IT or a related field or equivalent experience. (Required)
                  
                • Master's/Advanced Degree In Business Administration or equivalent (Required)
                  
                  
                  Work Experience:
                  
                  • More than 10 years of relevant Product Management experience in promotions, rate plans, billing and catalog product development environment.
                    
                  • 10+ years of experience in Digital Product Management.
                    
                  • 10+ years of multi-function product experience and leading technical implementations.
                    
                  • 10+ years of knowledge of the wireless services space.
                    
                  • 10+ years of experience in building & leading powerful teams.
                    
                  • 10+ years of technical ( software development, network development, IT or other related) experience.
                    
                  • Experience in AI & Data Analysis.
                    
                  • Comfortable presenting to all levels of the organization from the frontline through C-Suite
                    
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                    --- At least 18 years of age
                    --- Legally authorized to work in the United States
                    
                    Travel:
                    Travel Required (Yes/No):Yes
                    
                    DOT Regulated:
                    DOT Regulated Position (Yes/No):No
                    Safety Sensitive Position (Yes/No):No
                    
                    Base Pay Range: $140,500 - $253,500
                    
                    Corporate Bonus Target: 20%
                    
                    The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
                    
                    At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
                    
                    At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
                    
                    Never stop growing!
                    As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
                    
                    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
                    
                    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Denver , Sr. Manager, Product Management - Billing & Charging, Accounting, Auditing , Denver, Colorado