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Guest Lead (Key Holder)

Location: Denver
Posted on: July 17, 2017

Job Description:

  • Directs guest service efforts that are consistent with Altar?d State standards; coaches employees on guest interactions to increase transactions and capture guest opportunities
  • Provides excellent guest service by anticipating guest?s needs, exceeding expectations, and adhering to the Altar?d State service standards
  • Serve as Manager on Duty when managers are not present
  • Helps develop team to accomplish store?s business objectives through coaching, investment, retention and motivation
  • Ensures attainment of sales and inventory shortage goals
  • Implements merchandise presentation, restocking and recovery to maximize productivity
  • Understands the Altar?d State culture, and ensures compliance with all Altar?d State values & practices, and store operational standards
  • Maintains clean store environment ? Revenue Generation:
    • Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store?s overall goals People development:
      • Fosters a guest-focused team environment, driving volume and anticipating guest needs
      • Achieves excellent guest service by role-modeling company service standards
      • Creates a learning environment for employees
      • Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
      • Shares information and communicates clearly to all levels???
      • Holds self and employees accountable for achievement of financial results and statistical standards
      • Manages conflict and coaches by applying company?s recommended processes, standards and guidelines
      • Empowers and involves employees in decision-making processes
      • Receives feedback and fosters dialog around solutions
      • Develops employees through an individualized approach by matching talent with tasks and delegating and challenging
      • Fosters team commitment through support, relationship building, and recognizing individual contributions
      • Leads by managing through change and adversity??????????????????? ? Store operations:
        • Controls workflow through successful planning and delegation
        • Execution of task directives within designated timeframes
        • Completes opening/closing procedures
        • Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets
        • Maintains a safe work environment and reports any potential hazards
        • Maintains the store?s organization, appearance, and cleanliness
        • Participates and assists in the preparation for the stores? inventory
        • Participates in store walk-throughs with team, communicating successes/opportunities in key store areas
        • Communicates effectively with executive team
        • Recommends ideas to improve standards and processes
        • Reports to work as scheduled; records time worked accurately by using Altar?d State?s time and attendance system; remains flexible to the needs of the business ? Technical expertise:
          • Demonstrates a desire and ability to be a responsible learner and navigates the Altar?d State computer systems
          • Performs register transactions quickly and efficiently
          • Processes transactions accurately; able to handle cash and provide change without error
          • Operates phone, answering calls with an appropriate greeting?????????????????????????????????????????????? ? Brand integrity: ?
            • Understands and can clearly articulate the Company?s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries.
            • Operates with the highest levels of personal integrity and business confidentiality.
            • Represents the brand by adhering to appropriate standards of dress and grooming.
            • Participates and attends all store meetings. ? ?
              • Proven ability to develop employees and hold individuals accountable for performance
              • Ability to function as a role model, ensuring that the guest remains the top priority
              • Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
              • Proven ability to respectfully challenge and motivate the team
              • Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
              • Demonstration of strong verbal and written communication skills
              • Previous retail experience preferred

                Keywords: , Denver, Guest Lead (Key Holder), Other, Denver, Colorado

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