Sr. Product Manager, Salesforce
Company: Comcast Corporation
Location: Englewood
Posted on: May 2, 2024
Job Description:
Effectv helps businesses reach the right audience with the right
message at the right time. We harness the scale and quality of
Comcast data to target advertisers' audiences across linear TV,
streaming, and video on demand and enabling clients to evaluate
performance. A division of Comcast, we have a presence in 60+
markets and an estimated reach of 96 million U.S. adults that
include both Comcast and non-Comcast households.Job SummaryWe are
looking for a Senior Manager of Product Management to join our team
at Effectv. As part of the Customer Care product team and reporting
to the Sr. Director of Product Management, you will be responsible
for driving through a successful launch, adoption, and growth of
our CRM system, while caring for our various internal & external
tools & systems to ensure seamless business continuity is
maintained. This is a transformational initiative for the
organization and this role will be critical to drive a positive
user experience by caring for many lines of business, who are all
directly or indirectly impacted by this program.
We are looking for a passionate and driven individual with the
experience, tact & skills to take on this dynamic and challenging
role. Success in this position will require a system thinking
mindset - with the ability to care for and consider nuances across
the full large-scale program, develop processes to ensure our
customer experience is integrated and aligned with our development,
and have the unique ability to articulate those needs into
requirements in a detailed & organized manner. Excellent
communication and forward-thinking skills are a must. If you have a
customer-centric approach to product management through strong
organization, communication & innovation, we want to hear from
you.Job DescriptionCore Responsibilities
- Looks across the entire set of product capabilities needed,
with a perspective grounded in Customer Experience, simplification
of process execution, and aligns priority and sequence of
capability implementation with specific product groups responsible
for other components of our capability stack. -
- Coordinates & evangelizes across all functional areas to ensure
buy-in to deliver on the defined end-to-end customer
experience.
- Effectively navigates & partners with an expanded business
stakeholder matrix spanning: - CX, Marketing, Planning, Yield,
Sales (enterprise, market retail & inside sales), Sales Ops,
Campaign Management, Customer Success & Bus Ops. - These
partnerships will drive understanding of business strategies,
business needs (and areas of friction) and the value unlocked if we
deliver capabilities in support of those strategies and needs.
- Utilizes clear communication skills to distill the true nature
of enhancement and feature requests by uncovering the underlying
ask and doing the proper due diligence to ensure customer needs are
met and aligned with the solution provided.
- Employs innovative & collaborative mindset to develop ideas,
validate hypothesis, pinpoint underlying business problems, &
execute on a plan that includes data analysis, business cases &
supporting documentation.
- Responsible for managing both the lifecycle of enhancing &
refining existing products & services, while keeping an innovative
approach to creating net new solutions.
- Demonstrates a detailed, organized and process driven approach
to product management, while simultaneously promoting and pursuing
iterative improvements in business processes and tools, including
defining, developing, and implementing operational frameworks.
- Accountable to author detailed requirements, processes and
workflows that result in clear, concise, and unambiguous system
requirements and enable strong partnership with product
development, resulting in delivery of high-quality products on
time.
- Manages outside vendors and industry partners.
- Works with scaled agile (SAFe) principles to bring product
epics & features through the development lifecycle.
- Leverages existing experience with marketing automation & CRM
systems bring forward best practices to streamline & enhance our
pitch-to-pay lifecycle.
- Demonstrates excellent project management skills, inclusive of
delivering projects on time, in line with budget expectations and
to strategy.
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent, and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
necessary.
- Other duties and responsibilities as assigned.
- Selected candidate will be required to travel up to
25%.Requirements:
- Product management: 5 years (Required)
- Proven experience as a Product Manager/Sr. Product Manager or
similar role, preferably in Media or AdTech industry
- Scaled Agile (SAFe) certifications preferred.
- Deep understanding of Salesforce CRM system. - Preferred
understanding of Dynamics 365, Hubspot, Monday & other industry
leading CRM tools.
- Salesforce Associate, Administrator & Designer certifications
preferred.
- Background in software development and program management is
preferred.
- Significant experience in product lifecycle management and
working in Agile environment.
- Excellent organizational-- leadership and communication
skills
- Strong problem-solving skills with creative approach
- BS/BA in Computer Science, Engineering, or related field
- Bachelor's Degree - while possessing the stated degree is
preferred, Comcast also may consider applicants who hold some
combination of coursework and experience, or who have extensive
related professional experience.Employees at all levels are
expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is proud to be an equal opportunity
workplace. We will consider all qualified applicants for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, genetic information, or any other basis protected by
applicable law.EducationBachelor's DegreeWhile possessing the
stated degree is preferred, Comcast also may consider applicants
who hold some combination of coursework and experience, or who have
extensive related professional experience.Relevant Work
Experience10 Years +
Keywords: Comcast Corporation, Denver , Sr. Product Manager, Salesforce, Executive , Englewood, Colorado
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