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Quantitative Analyst - IHS Command Center

Company: DISH
Location: Littleton
Posted on: April 21, 2017

Job Description:

DISH supports more than 150 DISH In-Home Services offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services. #LI-JR1 Denver, COA successful Quantitative Analyst will have the following:Bachelor's degree from a 4-year college or university - Mathematics, Finance, Economics, and/or Industrial Engineering a plus.Apply objective, analytical, and orderly thinking to the analysis of complex problems.Ability to communicate findings to executives, suggests innovative business solutions, and develops real-time fixes to customer impacting issues.Proficient use of MS Excel, Access, and PowerPoint; SQL and VBA a plus.Significant internet knowledge and usage a plus.Ability to recognize demand patterns by request type, geography, and seasonality, as well as attention to detail. As a Quantitative Analyst, you will be a key contributor performing professional and scientific work requiring the design, development, and adaption of mathematical, statistical, and econometric techniques to provide advice and insight about the probable effects of a recommended course of action. Primary duties will include:Conduct long-term and short-term data analysis with a focus on increasing productivity, lowering fixed and variable costs, and improving customer experience.Collect, report on, model, analyze, and present large amounts of data with meticulous attention to detail.Perform a broad range of operations research analyses assignments requiring unique, creative, innovative uses of techniques, advanced approaches, and/or new technologies.Forecast customer volume and optimization of field schedules and daily capacity to effectively maximize operational efficiency and customer experience.Communicate analyses to high level stake holders within the service organization and executive team.Utilize business mindset and financial acumen to deliver actionable recommendations intended to improve key metrics and performance indicators #LI-JR1

Keywords: DISH, Denver, Quantitative Analyst - IHS Command Center, Customer Service & Call Center, Littleton, Colorado

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