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Business Operations Analyst-Analytics - Sling TV

Company: DISH
Location: Englewood
Posted on: April 21, 2017

Job Description:

Sling TV L.L.C., a subsidiary of DISH Network Corporation (NASDAQ: DISH), provides over-the-top television services including domestic and international live and Video-On-Demand programming. It is available on televisions, tablets, computers and smartphones. The Sling TV programming portfolio includes content from Disney, ESPN, HBO, AMC, Turner, Scripps, EPIX, Univision and Maker Studios. Sling International (formerly DishWorld) currently provides close to 200 channels in 18 languages across multiple devices to U.S. households. Sling TV is a next-generation service that meets the entertainment needs of today's contemporary viewers. Visit www.Sling.com.The Right StuffBachelors degree from four year college or university AND 2 years of relevant experience OR 4 to 6 years of relevant work experience OR a combination of education and work experienceStrong communication skills to communicate effectively with senior executives and other business units to form strong cross org and cross enterprise wide relationshipsExcellent MS Excel, SQL skills, working knowledge of BI tools; Tableau, Python, R skills desirableExperience with relational databases and the ability to work with big data setsStrong collaborative/ team work skills; a problem solver with a results orientationAttention to detail and ability to work with numbers and data to produce meaningful insightsPassion for TV, technology and being a part of something that will redefine the futureThe OpportunityTelevision is at an inflection point. This is your chance to be a part of a start up team that is transforming entertainment by changing the perception of what television is and how it can be enjoyed. Driven by the broad appeal of being able to watch live sports, movies and shows anywhere, anytime, Sling TV is the first and only provider of live television over the internet to multiple devices in your home or outside. The RoleWe are seeking passionate, energetic and flexible individuals to join the team as analysts. The business operations management analysts will be responsible for working with data sets to understand business performance and provide insights to senior leadership. S/he will seek to redefine the industry standards and practices in order to create high quality, best in class reports and insights. S/he should be comfortable working autonomously in a fast paced environment, taking the initiative, managing multiple reporting requirements and working to find creative solutions. The ResponsibilitiesUnderstand the business data/ reporting requirements and work on building reports for various business teams and leadershipUnderstand the insights provided by the data and summarize the results for executivesDevelop and maintain dashboards, performance scorecards and platform KPIsParticipating in the measurement of key themes, trends and performance of social and user platformsUse business intelligence to recommend, initiate and manage projects that will help improve the business processes and customer experienceParticipate in defining, designing and constantly improving the pro active customer experience #LI-SS2 Englewood, CO

Keywords: DISH, Denver, Business Operations Analyst-Analytics - Sling TV, Customer Service & Call Center, Englewood, Colorado

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