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Business Operations Analyst - Technical Operations

Company: DISH
Location: Englewood
Posted on: April 21, 2017

Job Description:

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the launch of the first live, internet-delivered TV Service - Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We have a bold sense of pride, adventure, and desire to win - it's in our DNA. And we're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH.A successful CSC Technical Operations Business Operations Analyst will have the following:At least a BS in a quantitative field such as statistics, data science, or business analytics (MS or MBA is preferred)Extensive experience with Excel and SQL is required; familiarity with Tableau or other business intelligence software preferredExcellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to trainingCapacity to deliver a technical message to a non-technical audienceAbility to define problems, collect data, establish facts, and draw valid conclusionsDISH currently has an opportunity for a strongly motivated Business Operations Analyst within the Technical Operations department. The Technical Operations team serves as the liaison between Customer Support Center (CSC) operations and different teams at the corporate office. This position will be filled by a detail-oriented individual with a strong analytical background and the ability to work with a variety of large datasets. The ability to connect data to real world problems and solutions will be the key to being successful in this role. Primary responsibilities fall into the following categories:Perform ad hoc analysis for a wide variety of departments and projectsBuild automated daily, weekly, and monthly reports for a variety of groups and individualsIdentify outliers and root causes of problems and develop plans for improvementContinuously improve tools that are used to facilitate technical troubleshootingDetermine material to be trained by using data to discover where gaps in current training curricula lieUse findings to partner with other departments within the company on process improvement

Keywords: DISH, Denver, Business Operations Analyst - Technical Operations, Customer Service & Call Center, Englewood, Colorado

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