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CSC Training Field Business Operations Analyst

Company: DISH
Location: Littleton
Posted on: April 21, 2017

Job Description:

A Fortune 250 company, DISH aggressively recruits energetic, driven and intelligent individuals who embrace the three core values of the company's culture - pride, adventure and winning. This internal mantra encourages staff to exceed expectations, overcome obstacles and embrace a competitive spirit in an effort to separate excellence from mediocrity. Join the DISH team for a rewarding career that advances the company's mission of providing an outstanding entertainment experience - anywhere, anytime - to customers throughout the nation. Click here to learn more. DISH's 9 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Training is a valuable department which assists in support and development of our representatives.A successful CSC Field Training Business Operations Analyst will have the following:Bachelors degree (B.A.) and two years of related experience; or three to five years of related experience and training; or equivalent combination of education and experience.Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to read, analyze, and interpret general business Excellent time management skills, ability to learn on the flyAbility to define problems, collect data, establish facts, and draw valid conclusions as well as work with mathematical concepts such as probability and statistical inference. (Preferred) 2+ years experience with SQL with experience in data mining and creating queries to achieve objectives; advanced computer skills; basic electronics and/or audio/video knowledge is helpful.Primary skill competencies needed Dealing with ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.Customer focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Time management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time that others' can attend to a broader range of activities.Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge-like internet technology; does well in technical courses and seminars.Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. DISH currently has an opportunity for a strongly motivated Business Operations Analyst within the CSC Training Field Operations Department. Business Operations Analysts are responsible for managing data and building tools to help drive CSC Training performanc

Keywords: DISH, Denver, CSC Training Field Business Operations Analyst, Customer Service & Call Center, Littleton, Colorado

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