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Client Service Supervisor

Location: Denver
Posted on: September 13, 2017

Job Description:

Job DescriptionClient Service SupervisorID 2017-2481# of Openings 1Job Locations US-CO-DenverCategory Customer Service/SupportMore information about this jobOverviewABOUT PENSCO Have you ever worked at a 25 year old start up? That’s what it feels like at PENSCO. PENSCO Trust Company has been helping investors use their retirement account funds who want to invest in real estate, private equity and other non-exchange traded assets since 1989. We have remained an industry leader by leveraging technology to streamline the Client Experience. As the industry’s premier self-directed IRA custodian, PENSCO knows exactly what it takes to buy, hold and sell alternative assets in retirement accounts. As the trusted custodian of over $10 Billion in assets under management, PENSCO works with over 45,000 clients across the U.S. THE CLIENT SERVICES TEAM AT PENSCOHave you ever worked in an environment where people matter, respectful candor is the norm and fun is required? That's what it feels like in PENSCO Client Services Team. The Client Services team is focused on delivering quality and consistent customer service to our clients. We are a hard working team that likes to have fun, and an obvious passion for service! THE POSITIONThe Supervisor is responsible for the direct management of the employees or temporary staff within the team and also the functions they perform. This job requires the ability to lead and encourage a team of people in being proficient and efficient in multiple functions. The ideal candidate will thrive under pressure, handle escalations, manage a budget, and adhere to critical deadlines. This work involves utilizing multiple systems, so this individual must be detailed, organized and flexible when changes are needed. Responsibilities

  • Coach, develop and assist the team as needed in processing daily work and/or performing a quality control function in order to enhance the client experience.
  • Handle and resolve escalated issues on client accounts. Research and resolve problems in an effective manner to achieve established client service objectives in accordance with Company guidelines, standards, and regulatory requirements.
  • Provide coaching on performance and encourage employee development with managerial courage. Manage and execute performance reviews and goal setting with employees.
  • Proactively search out and implement efficiencies; challenge the status quo to modify the process.
  • Ability to read, analyze, and interpret system data, financial reports, and legal documents.
  • Strong time management skills; meeting or exceeding service level agreements and project deadlines.
  • Must ensure employees are meeting all individual, department and company objectives on a daily basis.
  • Effectively present information to top management, public groups, and/or boards of directors.
  • Update procedures and participating in audits (internal and external).
  • Obtain and maintain a current knowledge of company products/services, as well as alternative assets, IRS codes and DOL rules and regulations, to efficiently process customer information and respond to client and prospect inquiries in a diplomatic, knowledgeable and timely manner.Qualifications
    • Bachelor’s Degree and minimum three years of related experience.
    • Must have successfully managed and developed a team.
    • Knowledge and understanding of IRS Regulations for retirement accounts and qualified plans.
    • Retirement Account experience strongly preferred.
    • Excellent verbal and written communication skills
    • Microsoft Office with strong Excel and PowerPoint skills and Google Application.
    • Excellent customer service, written communication and presentation skills.
    • Think quickly on their feet, ability to jump in and make a difference in a very short period of time. OptionsApply for this job onlineApplyShareEmail this job to a friendReferShare on your newsfeedGo back to the welcome pageApplication FAQsSoftware Powered by iCIMSwww.icims.comCompany DescriptionOpus Bank (NASDAQ: OPB) has $7.9 billion* in assets and more than 55 banking offices throughout California, Washington, Arizona and Oregon. Our mission is to identify and accelerate the work of our communities’ business leaders and successful entrepreneurs—those who have proven their ability—and now need a partner for growth. Our goal is to help you "Build Your MasterpieceŽ"​. Opus offers a suite of treasury and depository solutions and a wide range of loan products, including commercial, healthcare, multifamily residential, commercial real estate, and structured finance. Opus provides clients with financial and advisory services related to raising equity capital, targeted acquisition and divestiture strategies, general mergers and acquisitions, debt and equity financing, balance sheet restructuring, valuation, strategy, performance improvement, commercial escrows and 1031 exchanges. Opus Bank’s alternative asset IRA custodian subsidiary has over $12 billion of custodial assets and approximately 48,000 client accounts, which are comprised of self-directed investors, financial institutions, capital raisers and financial advisors.

      Keywords: , Denver, Client Service Supervisor, Accounting, Auditing, Denver, Colorado

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